We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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Very professional, kind, caring and responsive. The price was very affordable. Thank you!Jenna Galloway November 18, 2020
Everyone has been so nice and made us feel so at peace during the difficult time. We appreciate all you all have done for our family.Anonymous November 18, 2020
The staff was so good. I am going to see if I can prearrange for myself. Thanks to all.Kimberly HIser November 18, 2020
You helped us decide what we could and could not afford. Also, you were so nice to us and helped us to understand the value of a funeral. Thank you so much for ll you did for us. You were nice - all of you!Joann Clay September 14, 2020
In my book they handled everything as if it would have been one of their family members. They are a class act in my book. Both Al and Shirley went over and above their call of duty in my book Highest regards for both. They are a class act. Thank you both!!Anthony Estep September 14, 2020
Helpful staff, compassionate, empathetic and walked me through entire process. They really could not have been more helpful.Tracey Folmsbee September 11, 2020
Mountain Empire made our family feel at ease. From our first call to Mountain Empire they took care of all our needs at a price that didn't beat anyone else. Truly a blessing that God put these people in our path.Irene Hollars June 22, 2020
Very kind and compassionate and didn't push prices the first thing on us during this very difficult time.Ruby Mitkus June 22, 2020
My experience with you all have been great, from my first phone call to you until I picked up dad. Giving me the flag for him touched my heart in many ways. Thank you for handling everything for me.Kristina Toles June 22, 2020
Very professional and compassionate service.Janet Dugger June 17, 2020
Excellent price, friendly helpful, down to earth staff. Very knowledgeable and compassionate. 5 star experience. Highly recommended.Donnie June 17, 2020
They are nothing short of "wonderful" people. Kind, caring, courteous "great" people. Would recommend them again and again.Janice Thomas May 13, 2020
Staff was very sympathetic and helpful.Harry Diehl April 15, 2020
I already told 2 people about Mountain Empire. Better prices. Eden is easy to talk to. She does a good job.Paula Gilbo February 13, 2020
Excellent service! 2020 bad year all around but staff made arrangements so much easier!Anonymous November 18, 2020
MECBS - you all (meaning Shirley and Billy) were amazing helping and handling everything for my father. You were very professional, respectful,courteous to our needs. Thank you so much!Cheri Smart November 18, 2020
Very, very nice - no pressure. Willing to listen to what you want. The price was reasonable. The staff was great. I will tell people about your service. Thanks again!John Brown September 14, 2020
Very kind and understanding in all aspects. Considerate of my feelings.Tammy Paul September 14, 2020
From Shirley answering the phone in a warm, heartfelt, welcoming manner, I felt she cared about me and my family and my needs. I did not feel rushed or pressured by her or the director. Thank you for a wonderful experience considering the reason.Marta Gouge September 11, 2020
Very helpful, very friendly. Didn't know what to do and led in the right direction. Very helpful.Billy Dykes July 15, 2020
We have had a top notch experience. Everyone has been kind, respectful and honest throughout the process. Ms. Shirley is a gem!Erin Maude June 22, 2020
Everyone was so helpful and compassionate. They treated our family with kindness, love and honor.Barbara Woodby June 22, 2020
It was the kind way you answered all of our concerns. We are thankful for everything and more.Edda Bayer June 17, 2020
Mountain Empire Cremation and Burial was able to meet our needs. Both, Shirley and Mr. Dugger were kind, patient and informative with any questions I may have had.Barbara Martin June 17, 2020
Dear Mr Empire Cremation, I just want to really say Thank You So Very Much especially to Eden that helped me and my mother Judy Hyduk with the passing of my Step Father in October 2019 (Robert Joe Hyduk) and since his passing my moma passed away in Feb and she had life insurance so we were able to give her a funeral but I 've had 2 cousin brother and sister Ina CLay Cole and Donald Lynn Clay that like my Step Father did nt have life insurance and you have all been so so very nice and helpful and a lady named Shirley that helped my Aunt Joann.I can t express how Very helpful and professional not to mention how caring Eden and Shirley both are, they truly have hearts of Gold.And I sincerely want to say Thank You Sincerely for helping my family and my cousins families also.We 've had several deaths in our family since October 2019 and I just could nt say enough kind words about the people that work here that truly have a heart of Gold.God Bless You All for being so helpful in our time of grief.None of us have the promise of tommorrow I 've learned that the hard way and I just want to say Thank You for being so helpful and kind to me and my family and our cousins families.Sincerely from Mrs.Debbie Higgins.Debbie Higgins June 17, 2020
The gentleman we spoke to and Shirley were very helpful and showed care, compassion and were great about explaining everything to us and answering all our questions. We are greatly thankful.Mike Kuntz April 15, 2020
We appreciated the kind and compassionate service provided. We were treated with the upmost dignity and respect. Thank you.Ann Cannon March 12, 2020